How to Size Your Wrist
No tape measure? No problem! Find a string, ribbon or soft measuring tape and let's get to work!
- Wrap it around your wrist, right along your wrist bone.
- Find a comfortable fit, not too tight - Think of it as a comfortable hug
- Mark the spot where it overlaps then lay it flat against a ruler.
- We recommend adding a half inch to the size of your wrist as our bracelets should have some room to move around slightly for a comfortable fit.
Limited Warranty
All titanium Hook jewelry comes with a Limited Warranty covering manufacturing defects under normal use. Before sending anything in (including size exchanges), please email us at sales@thehookcompany.com with details about your item, what service you need and a copy of your receipt. Photos are welcome. We'll guide you from there.
Sizing Exchange
If your titanium bracelet or ring doesn't fit, we're happy to help with a size exchange under our Limited Warranty. Please check our website to see what size you'll need to exchange for, note there is a price difference if a different width is needed. The below is for exchanges in the same width, just upgrading size.
We do not exchange worn product. To qualify for a sizing exchange, your item must be:
- New, unworn condition (no scratches, in original plastic bag)
- Returned within 12 days of receipt, confirmed by tracking number - Please include your receipt.
- Unworn condition exchange: $20 per item — this includes shipping back to you with a tracking number.
Return shipping to us is at the customer's expense. We recommend shipping with tracking, as we are not responsible for lost packages. Send to: 3795 E Parsons Point Rd. #9, Hernando, FL 34442.
Once your item passes quality check, we'll send a PayPal request or secure credit card payment link for the fee, then ship your replacement within 2–4 business days of receiving your item. Please return it with its original packaging and a copy of your original receipt or order confirmation. A replacement in the same mm width will be sent.
If your item does not pass quality check due to wear or damage, it will not qualify for a sizing exchange, and additional fees may apply.
Please Note
Our warranty does not cover items damaged, broken, or bent from abnormal wear and tear. No returns or exchanges on special orders or custom sizes. This warranty applies to titanium items only. If you purchased your Hook jewelry from one of our retail partners, we recommend contacting them directly for any returns.
We no longer carry sterling silver or 14k gold items. For repairs on those pieces, we recommend visiting a local jeweler. We appreciate your understanding.
For any returns without an exchange, we have a $15 restocking fee. We can only accept returns on product that was purchased through our website. If you purchased through a retail partner, please contact them directly.
Questions? Reach us at sales@thehookcompany.com
Privacy: We collect only the information necessary to process your payment. That information is never stored or shared beyond completing your transaction. We do not sell or give away your personal data.