"Small Business Spotlight" Children's Planners & Supplies
Female Owned

Get Hooked on “Summer” use discount code SUMMER10 and receive 10% off all items in your cart.

Offer expires on 8/31/24

Hook Jewelry Warranty, Sizing & Return Policy

To order the correct size bracelet, measure around your wrist bone loosely and add a half an inch, select the size that is closest to your measurement. Some of our Sterling Silver and 14K Gold items are made to order, please allow 7 to 9 business days to ship. All of our titanium items are in stock for delivery and will ship within 1 to 2 business days.

LIMITED WARRANTY ON ALL HOOK COMPANY JEWELRY

When sending your Caribbean Hook Jewelry in for repairs or sizing please be sure to use a cushioned mailbag or box. The Hook Company, LLC will not be held liable for loss or damages due to shipping, please insure all packages. Please send your hook jewelry to our exact address below.

Ship via USPS ONLY to the below address.

Please include a check or money order for the warranty or upgrade service you require, (SEE BELOW) and send the proper amount for any other services you are requesting. Also, send in with your name, return address, phone #, and e-mail address. If you are not sure of the cost for your requested service, please don’t hesitate to shoot us an e-mail at island300u@gmail.com

(Sterling Silver / 14k Gold Items)

Our sterling silver bracelets can't be sized up, we would have to have a new bracelet made. They can only be sized down for a $35 fee. If you would like to upgrade (size up a wrist size) (your sterling silver bracelets, after they have been worn, we will for a fee of $45.00 to cover processing, S&H, to upgrade (to a new bracelet in the same style and mm width), (for international customers the fee would be $85). Rings (silver/ silver with 14k gold accent) can be sized up or down for a $35 fee. For all 14k gold jewelry, (to upgrade to a new wrist size in the same style, mm width) the fee is $150.00, the fee to downsize a 14k gold bracelet is $65.00, 14K gold rings, to downsize or up-size the fee is $65.00 to cover processing, S&H.

Refurbish Policy: Sending in a sterling silver or 14k gold bracelet or ring to have refurbished, the fee for both is $65 to send the item out to be refurbished, and to cover all S&H for the process. Best to send us an email with a picture of the item so we can determine if it can be refurbished. island300u@gmail.com

No items will be accepted under our warranty that are returned that are damaged, broken, bent due to abnormal wear & tear. No returns on special orders, sizes.

(Titanium Items)

There is a fee for any items that are returned for exchange that are not in new re-sellable condition and in its original plastic bag, packaging, after 10 days from receipt of goods. Any titanium items that are being returned due to normal wear & tear under our limited warranty replacement program, there is a $65.00 fee per unit for shipping to a U.S. address, international addresses the fee is $85.

No items will be accepted under our warranty that are returned that are damaged, broken, bent due to abnormal wear & tear. No returns on special orders, sizes.

Sizes for Titanium are only what is listed on our website.

RETURNS FOR REFUNDS & EXCHANGES FOR ANOTHER SIZE

All returns, and size exchanges, must be received within 10 days of receiving the product, (no exceptions), and must include the original packaging (Plastic Bag) the bracelet was in, and a copy of the sales receipt. Returns, and or Exchanges in brand new unworn condition in its original packaging will be charged a $25 restocking fee (per bracelet or ring), and less S&H. If the item is scratched, and in unsellable condition, the refund will be less S&H and a fee of $45.00 (per bracelet or ring), for Titanium items. For Titanium exchanges after 10 days, the fee would be $65 to receive another bracelet same as you sent in to cover processing, S&H. Fee for sterling silver and 14k gold items is $65.00 (per bracelet or ring) to cover processing, S&H. No returns on special orders, to include (special sizes that are not listed on our site). 

How To Care For Your Titanium Hook Jewelry

Titanium should NOT be polished, put in any cleaning agents, or hand polished with a cleaning cloth, to clean your Titanium just run under warm water and pat dry with a tissue. Titanium should not be worn in chlorinated pools, hot tubs, while bathing, salt water or put in any solvents or cleaning agents, or when retiring for the night. This can ruin the finish and degrade the metal.

 Titanium is like any other metal, it scratches, just as sterling silver or gold would. Titanium, just like white gold, is plated to enhance its color (all white gold is Rhodium plated and when it wears off it must be re-plated at a cost of ($75 to $100). This is why we offer our Limited Warranty for our Titanium hook bracelets & rings, because our customers would like to wear them as they wish. 

 The Hook Company
206 E Nash St. P.O.B. 11309
Southport, NC 28461-1309
 

Thank you, to our valued and satisfied customers.
Sincerely,


Joseph Salva
Owner


The Hook Company
919-523-1743 Office / Cell

Privacy:

The Hook Company does not share, sell or give away any of its customers personal information to any third party and remains solely with The Hook Company.