- Hook Jewelry Warranty, Sizing & Return Policy
Hook Jewelry Warranty, Sizing & Return Policy
To order the correct size bracelet, measure around your wrist bone loosely so there is a small gap between the tape measure and the bottom of your wrist, and add a half an inch, select the size that is closest to your measurement. All of our Sterling Silver and 14K Gold items are made to order, please allow 5 to 7 business days to ship. All of our titanium items are in stock for delivery and will ship within 1 to 2 business days.
Our silver & gold bracelets can't be sized up, you would have to have a new bracelet made, they can only be sized down for a $20 fee. If you would like to upgrade (size up) (your sterling silver/ silver with 14k accent) Caribbean Hook Jewelry, we will for a fee of $40.00 to cover processing, S&H, upgrade (order a new bracelet). Rings (silver/ silver with 14k gold accents) can be sized up or down for the $20 warranty fee. For (ALL) 14k gold jewelry we will upgrade (order you a new) bracelet for a fee of $125.00 to cover processing, S&H. We can downsize any silver or gold bracelet for a fee of $20.00. 14K gold rings, to downsize or upsize the fee is $45.00 to cover processing, S&H.
UPGRADE PROGRAM (Titanium Items)
For all Titanium items, if you want to go up a size or down a size the warranty fee is $25.00 (includes USPS 1st Class S&H) (example) if you order a TISU6007 and want to go up to a size 7.5" or 8" that will be covered by the warranty fee. If you want to go from a 6mm bracelet to an 8mm bracelet or down to a 4mm bracelet the fee is also $25.00 (includes USPS 1st Class S&H) & Titanium cannot be sized, so you would receive a new bracelet or ring, and the sizes available are just what is listed on our website.
How To Care For Your Titanium Hook Jewelry
Titanium should NOT be polished, put in any cleaning agents, or hand polished with a cleaning cloth, to clean your Titanium just run under warm water and pat dry with a tissue. Titanium should not be worn in chlorinated pools, hot tubs, while bathing, salt water or put in any solvents or cleaning agents, or when retiring for the night. This can ruin the finish and degrade the metal.
Titanium is like any other metal, it scratches just as sterling silver or gold would. Titanium just like white gold, is plated to enhance its color (all white gold is Rhodium plated and when it wears off it must be re-plated, at a cost of $50 to $100) that is why we warranty our Titanium hook bracelets & rings for the life of the product.
LIMITED LIFETIME WARRANTY ON ALL HOOK COMPANY JEWELRY
If for any reason your Caribbean Hook Jewelry becomes damaged or defective via normal use just return the damaged item(s). They will be promptly repaired or replaced if necessary. Sending in all Sterling Silver, silver with 14k gold accents, send a check or money order for $20.00 to cover processing and S&H, and all 14k gold items the fee is $45. If the item is damaged due to abnormal wear and tear such as it's bent, broken, twisted, the fee is $45 for Silver items and $125 for all 14k gold items. Titanium Jewelry, under normal use, the warranty fee is $25.00 If the item is damaged due to abnormal wear and tear such as it's bent, broken, twisted, the fee is $40 to cover processing and S&H for U.S addresses only, email us for international rates.
When sending your Caribbean Hook Jewelry in for repairs or sizing please be sure to use a cushioned mailbag or box. The Hook Company, LLC will not be held liable for damages due to shipping, please insure all packages. Please send your hook jewelry to our address below.
Please include a check or money order for the warranty or upgrade service you require, and send the proper amount for any other services you are requesting. Also, send in with your name, return address, phone # & e-mail address. If you are not sure of the cost for your requested service, please don’t hesitate to give us a call at 919-570-0300, or shoot us an e-mail at email@example.com
All returns must be received within 10 days of receiving the product, (no exceptions), and must include the original packaging. Refunds will be via cc, PayPal, or check less S&H as long as the item is in brand new condition. If the item is scratched, damaged in any way, the refund will be less S&H and a warranty fee of $35.00 No returns on special orders, to include (special sizes that are not listed on our site). Exchange refunds will be charged a $5 service fee.
The Hook Company does not share, sell or give away any of its customers personal information to any third party and remains solely with The Hook Company.
The Hook Company
Att: Service Dept. 2012 South Main Street Suite 510 Wake Forest, N.C. 27587
Thank you, to our valued and satisfied customers.
The Hook Company