Who we are
The Hook Company (operated by P&D Collective LLC, "we," "us") sells hook bracelets and rings at thehookcompany.com. This policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.
By using our website, you agree to the practices described here.
Last Updated: 10/9/2026
Information we collect
Information you give us. When you place an order, create an account, or contact us, we collect your name, email address, phone number, and billing and shipping addresses. Payment card details are entered directly with our payment processors; we do not see or store your full card number.
Information collected automatically. When you browse our site, we and our service providers collect information such as your IP address, browser and device type, pages viewed, products looked at, items added to your cart, and how you arrived at our site. This is collected using cookies, pixels, and similar technologies.
How we use information
We use your information to:
- Process, ship, and support your orders, including exchanges and warranty requests
- Respond to your questions and communicate with you about your order or account
- Send marketing emails, if you have signed up for them (you can unsubscribe at any time)
- Understand how visitors use our site so we can improve it
- Show you relevant ads on other sites and apps, such as Facebook and Instagram, and measure how well those ads work
- Prevent fraud and comply with legal obligations
How we share information
We never sell or rent your personal information. We share it only with:
- Service providers who help us run our store, such as our e-commerce platform (BigCommerce), payment processors (such as PayPal and Stripe), and shipping carriers. They may use your information only to provide their services to us.
- Advertising partners, such as Meta (Facebook and Instagram), which receive information about your activity on our site through cookies and pixels so they can show you relevant ads and help us measure results. See the next section for details and how to opt out.
- Authorities or others when required by law, or to protect our rights, our customers, or the public.
- A buyer or successor if our business is sold or transferred.
Cookies, the Meta Pixel, and advertising
Our site uses cookies and similar tools to keep your cart working, remember your preferences, and understand how the site is used.
We use the Meta Pixel and related Meta tools. These let Meta collect information about your activity on our site, such as pages viewed, items added to your cart, and purchases. If you enter your email address or phone number on our site, a scrambled (hashed) version may be shared with Meta to help match your activity to your Facebook or Instagram account. Meta may use this information to show you ads for our products and to measure how our ads perform. Meta's use of this information is covered by Meta's Privacy Policy.
Your choices:
- Adjust your browser settings to block or delete cookies (some site features may not work properly)
- Manage how Meta uses your information for ads in your Facebook ad preferences
- Opt out of interest-based ads from many companies at aboutads.info/choices
- Unsubscribe from our marketing emails using the link in any email
Keeping your information safe
We keep your information only as long as needed to fulfill orders, honor warranties, and meet legal and tax requirements. We use reasonable safeguards to protect it, but no website or online service is completely secure.
Children
Our site is not directed to children under 13, and we do not knowingly collect their personal information.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you. Depending on where you live, you may have additional rights under local law. To make a request, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.
Contact us
The Hook Company 3795 E. Parson Point Rd #9, Hernando, FL 34442 Phone: 727-400-1996 Online: thehookcompany.com/contact
Email: sales@thehookcompany.com