Limited Warranty
All titanium Hook jewelry comes with a Limited Warranty covering manufacturing defects under normal use. Before sending anything in (including size exchanges), please email us at sales@thehookcompany.com with details about your item, what service you need and a copy of your receipt. Photos are welcome. We’ll guide you from there. Please Note: All warranty requests require a receipt or proof of purchase.
Warranty processing fee: All items sent in for warranty service carry a $20 processing fee per item. This fee covers shipping your replacement back to you with a tracking number. Replacements are subject to the size being in stock. Return shipping to us is at the customer’s expense. Once we receive and inspect your item, we’ll send a secure credit card payment link for the fee.
If you purchased your Hook jewelry from one of our retail partners, we recommend contacting them directly for customer service inquiries.
Sizing Exchange
If your titanium bracelet or ring doesn’t fit, we’re happy to help with a size exchange under our Limited Warranty. Please check our website to see what size you’ll need to exchange for, note there is a price difference if a different width is needed. The below is for exchanges in the same width, just upgrading size.
We do not exchange worn product. To qualify for a sizing exchange, your item must be:
- New, unworn condition (no scratches, in original plastic bag)
- Returned within 12 days of receipt, confirmed by tracking number – Receipt must be included.
- Unworn condition exchange: $20 per item — this includes shipping back to you with a tracking number.
Return shipping to us is at the customer’s expense. We recommend shipping with tracking, as we are not responsible for lost packages. Send to: 3795 E Parsons Point Rd. #9, Hernando, FL 34442.
Once your item passes quality check, we’ll send a secure credit card payment link for the fee, then ship your replacement within 2–4 business days of receiving your item. Please return it with its original packaging and a copy of your receipt or order confirmation. A replacement in the same mm width will be sent.
If your item does not pass quality check due to wear or damage, it will not qualify for a sizing exchange, and additional fees may apply.
Please Note
Our warranty does not cover items damaged, broken, or bent from abnormal wear and tear. No returns or exchanges on special orders or custom sizes. This warranty applies to titanium items only.
If you purchased your Hook jewelry from one of our retail partners, we recommend contacting them directly for customer service inquiries.
We no longer carry sterling silver or 14k gold items. For repairs on those pieces, we recommend visiting a local jeweler. We appreciate your understanding.
For any returns without an exchange, we have a $15 restocking fee. We can only accept returns on product that was purchased through our website. If you purchased through a retail partner, please contact them directly.
Questions? Reach us at sales@thehookcompany.com